Terms & Conditions/General Trading Information

These terms and conditions apply to all orders and supersede all others. Receipt of order from you constitutes your acceptance that our conditions are the only conditions that apply to the contract.

Policy: It has always been our policy to treat our customers in exactly the way we like to be treated ourselves, and we always endeavour to provide you with the very best service and products. However, to comply with legislation we are required to supply you with this document.

Data & Privacy:
The information collected from you at the time you place an order will be stored in our database and is used purely to carry out your instructions and manage your account (unless you have indicated otherwise). There are no circumstances under which this information might be passed to a third party.

Products:
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.

Supply:
We undertake to supply you with the goods described in our web pages or brochure by any normal time you might reasonably request. If you have an urgent order it is always advisable to discuss your requirement on the telephone 0800 652 5521. All orders are accepted subject to our standard terms and conditions.

Prices:
All prices quoted are exclusive of VAT and carriage, and may be subject to alteration without notice.

Delivery:
We rely on TNT carriers (or other suitable carrier for overseas deliveries) to perform the ‘contract’. We monitor the performance of our carriers continuously. Whereas we have so rarely had a complaint about the quality of our goods, there have been a very small number of occasions (less than 0.01%) when due to circumstances entirely beyond our control our goods have not arrived by the requested time. As soon as we learn of this we contact the carriers and obtain their reasons for non-delivery and a best estimate time that your order will arrive.

Carriage is free of charge on all orders of £199 and over (excluding VAT) for standard 2-3 days delivery to mainland UK. For 2-3 day standard delivery to mainland UK, carriage cost is £7.95. Next day delivery to mainland UK is also availabe for an extra charge, please contact our sales team to find out more. Orders are to be placed before 3pm to qualify for the above.

Claims:
Notification of non-delivery or damages must be received in writing within three days. Any goods that are received damaged must be signed for as damaged or as unchecked to be entitled to a claim. If possible, photographic evidence of damage would be helpful and will assist in supporting your claim.
It is essential the number of boxes received correspond with the number on the carrier’s delivery note before signing. If any part of the order has been signed for but not received, we are unable to process a claim against the carrier.

If you request goods to be left at your premises without a signature, Pest-Stop Systems Ltd or the carrier cannot be held responsible should the order be damaged or short in any way.

PLEASE NOTE:
Pest-Stop Systems Ltd will not be held responsible for any associated or third party costs arising from delivery issues (such as due to late, damaged or non-deliveries) or delivery of wrong items.

Guarantee:
In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our product and service. Again you should note that your statutory rights under the current consumer protection laws are not affected.

Warranties:
Pest-Stop Systems Limited offer a one-year guarantee on all products and will happily replace defective stock as long as the item has been used as per manufacturer’s instructions &/or for fair ‘wear and tear’. Items returned under warranty will be inspected upon arrival and a decision to replace made by ‘The Management’.

Payment: Business Account holders should take heed of the following:
i) All goods remain the property of Pest-Stop Limited until paid for in full.
ii) In the event of Pest-Stop Systems Ltd needing to recover any outstanding monies using external agencies or solicitors, all costs and charges are bearable by the customer.

Payment Terms: Net cash within 30 days from invoice date for approved accounts. Invoices are posted as the goods are despatched.

Accounts settled by credit card will at present not be subjected to administrative fees, however goods returned requiring a refund on a credit card will be subject to a 5% charge.

Methods of payment are accepted in the following forms:

Cash 
Cheque 
Credit/Debit Card 
Bacs

Liability:
i) Should defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
ii) We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure.
iii) Nothing in these terms and conditions shall affect the rights of the consumer.

Force Majeure:
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control. Such as floods, volcanic ash clouds or any other ‘act of God’ that prevents us from sending your order in full and on time.

Collections: These are available, and should be requested when placing an order with a member of the team.

Complaints:
We take any complaint very seriously. If you are dissatisfied in any way with our products or services we wish to know about it. We aim to respond quickly, positively and courteously to any complaints. Please contact us with any complaint you have and it will be directed to the head of the relevant department to facilitate corrective action. Please let us know as by putting right our mistakes it will help us improve our processes.

Law and Jurisdiction:
Any contract for your purchase from Pest-Stop Systems Ltd is governed by and has to be interpreted under the Law of England, and you agree that such contract will be subject to the jurisdiction of the English courts.

 

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